Shipping & Return Policy |
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Shipping Policy
**IF DO YOU NEED UPS Next Day Air, Please Call or E-mail
- All orders received from Monday through Friday before 1:00PM PST will be shipped out the same day. All orders received after 1:00PM PST will be shipped out the next day on Friday through Sunday will be shipped out on the following Monday. Exception applies to the National Holidays and the special circumstances.
- We basically ship orders by UPS ground.
- Delivery time is usually 2 to 7 business days from the time your package leaves our store. (It depends on UPS schedule.)
- Business day delivery service excludes Holidays & Weekends.
- If you choose the next business day service, you need to pay additional shipping charge.
- You will receive a tracking number when your order is shipped. (You can track your order next business day)
- Please note that merchandise cannot be shipped to P.O. Boxes. These items must be sent to a street address (physical address).
- Availability of Insurance and Return Receipt depends on the country. USPS/Instapark is not liable for the lost packages that are uninsurable.
- Lost Parcels: Instapark is not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, Instapark will submit the insurance claim for the customer. Instapark cannot credit customer's account until the insurance claim is successfully resolved, and Instapark receives the fund from the shipper. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, and Instapark cannot credit/refund the original shipping charge. Please note that the USPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
- Please note: UPS holds the packages one extra day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (Instapark) for the Address Correction Service. Instapark reserves the right to charge customer $6.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer. The extra charge by Instapark on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.
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